Refund policy
OPTIVA LABS — RETURNS & REFUND POLICY
All Sales Are Final
Due to the nature of our products and our commitment to product integrity and safety, all sales made through Optiva Labs are considered final. We do not accept returns or exchanges as a standard practice.
Case-by-Case Consideration
We understand that exceptional circumstances can arise. At our sole discretion, Optiva Labs may consider refund or exchange requests on a case-by-case basis under the following types of situations:
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You received the wrong item
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Your order arrived damaged or defective
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Your order was lost or significantly delayed in transit
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A verifiable quality issue exists with the product
We make no guarantee that a refund or exchange will be issued, but we are committed to reviewing each situation with care and fairness.
How to Submit a Request
To submit a refund or exchange request, please email us at optivalabs@gmail.com with the following information:
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Your full name
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Order number
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Date of purchase
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A description of the issue
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Photos or supporting documentation (if applicable)
We aim to respond to all inquiries within 3–5 business days. Requests submitted without the required information may experience delays or may not be considered.
Important Notes
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Refund or exchange requests must be submitted within 14 days of the delivery date.
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Approved refunds will be issued to the original payment method within 7-10 business days.
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Optiva Labs reserves the right to deny any request that does not meet our review criteria.
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This policy applies to all purchases made on our website and any affiliated sales channels.
Optiva Labs reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.
For questions, contact us at: optivalabs@gmail.com